Our OG fave online clothes shopping site has been called out by a Twitter user, and for very good reason.
Twitter user @xronnieanna was browsing ASOS when she found a massive mistake that they seem to have missed - a model is pictured in a dress with several large clips cinching in the waist to make the dress look like it fits perfectly.
Ronnie pointed out that maybe they forgot to edit out the clips:
ASOS responded to the Twitter with a pretty unhelpful: "Hi Ronnie, thank you for raising this with us. We're sorry to hear the clips are showing in the picture. We'll now raise this with our specialist team. If you have any questions please send us a message we'd be happy to help."
The original Tweet got thousands of reactions though, with people pretty angry that ASOS were deliberately misleading them when it came to the true size and fit of their clothes.
" … can you stop adding clips because it's misleading when the product arrives and is completely different in real life? Show us how it really fits," one user wrote, with another adding: "I always wondered why nothing ever fits even remotely close to the photos on the websites … guess now we know why."
Just a few weeks ago ASOS announced a change to their returns policy, telling customers they would now "investigate and take action" if an "unusual pattern" of returning items was noticed. Fans were NOT HAPPY.
ASOS' statement said: "We know easy returns are one of the (many) reasons you shop with us, so we've increased the time you can return stuff from 28 days to 45 days. If you return anything within 28 days, we'll refund you as normal … and after that (up to 45 days), you'll now get an ASOS gift voucher for the amount you spent. We also need to make sure our returns remain sustainable for us and for the environment, so if we notice an unusual pattern, we might investigate and take action. It's unlikely to affect you, but we wanted to give you a heads up."
Yikes, ASOS, you in trouuuuuble.